TERMS & Conditions

Orders:

Orders may be placed online at www.stellaflame.com at any time. Stella Flame reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Stella Flame. Order Fulfillment: 

All fine jewelry orders are handcrafted, custom cast and made to order in Istanbul, Turkey and New York City. All orders do not go into production without full advance payment by the customer. 

Fine orders are shipped as ready and may take up to 8 - 12 weeks to produce and ship. For an expedited order please contact rushorder@stellaflame.com for additional details prior to placing your order.

Orders may ship immediately if the item is in stock. If the item is out of stock orders can take up to 12 weeks. 

Orders are shipped as soon as they are complete. 


Sales Tax: 

Sales tax is applicable on all orders shipped within New York State.

 

Shipping:

Stella Flame offers flat rate shipping. We require a signature upon delivery for all orders. Should you choose not to sign for your package please be aware Stella Flame is not liable for lost shipments when tracking dictates it has been delivered. Stella Flame is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Stella Flame for any of these reasons, you will be subject to a re-shipment fee. 

UPS Ground shipping to addresses within the Continental US over $1000 is free. Expedited shipping is available upon request at the customer’s expense. *Must have doorman or someone at address at time of delivery to sign for package

All international shipments are sent via DHL or Fedex at the customer’s expense.

Stella Flame is not responsible for any additional taxes or duties associated with international deliveries. Stella Flame is not responsible for delayed delivery of packages due to customs or weather related issues.

We do not use customer provided shipping accounts. 

 

Multiple Shipments within One Order:

Stella Flame offers free ground shipping for Continental US orders over $1000 only - should you order an item that is ready for immediate shipment along with additional items that are not - the order will be split into multiple shipments. The customer will be charged for the second shipment without notification. If you prefer 1 shipment when all items are complete,  this must be noted at the time the order is placed. 

 

Secure Payment:

We accept Visa, MasterCard and American Express. We accept checks and money orders subject to bank clearance. Items will be shipped after your check or money order has been cleared by Stella Flame’s financial institution. We do not accept Discover cards, Diners Club or Paypal. Full payment is due before any order is processed and produced.

 

Gift Wrap:

All fine items are shipped in our pouch and boxed unless otherwise specified. Gift wrapping is free over $1000. Gift wrapping fees apply for purchases under $1000.

 

Returns: 

All sales are final. We do not take returns on any styles.

If you purchased a Stella Flame piece from an outside retailer and would like to exchange or return it, you must bring the piece to the original retailer where the item was purchased. We are not responsible for any pieces not purchased directly from Stella Flame.

 

Repairs:

Please contact Stella Flame Fine Jewelry directly to report any repairs that may be necessary within 30 days of shipment. Repairs are made on a case by case basis. Charges may apply and vary on the type of repair necessary. Do not ship any jewelry in need of repair prior to contacting Stella Flame and receiving authorization and shipping instructions. 

 

Site Information:

At Stella Flame, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any Web Site is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions - even after an order has been submitted - and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice. If a product's listed price is lower than its actual price, we will contact you prior to processing the order to confirm the new price. Should you not want to continue with your order at this time, it will be cancelled. We will not honor inaccurate or incorrect pricing. We do not negotiate the prices of our products. 

 

Site Imagery:

As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary. 

All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for rings is based on the sizing noted and may vary based on size. 

We can provide the weight in grams of our pieces per request. 

 

Trademarks:

Stella Flame and any other product or service name or slogan contained in our Site are trademarks of Stella Flame and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Stella Flame or the applicable trademark holder. All other trademarks, registered trademarks, product names and Stella Flame names or logos mentioned in our Site are the property of their respective owners.

 

Third Party Content:

Stella Flame may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Stella Flame does not monitor or have any control over any Third Party Content or third party Sites. Stella Flame does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Stella Flame does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk. 

 

Promotions:

Any promotions offered by Stella Flame will state the time frame in which they can be used, along with any other limitations or excluded products. Stella Flame reserves the right to alter or cancel any promotion without notice. If a promotion is used incorrectly or being abused, Stella Flame has the right to cancel these orders and ban the usage of any further promotional material by such user. 

 

Editorial Credits:

Stella Flame Jewelry may be credited in popular publications and editorial features - there are times information is improperly credited by these publications. This can include, product name, material, and/or pricing. Stella Flame will not honor any incorrect information provided by such publications. 

 

Disclaimer of Liability:

We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this Web Site, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

 

Disclaimer of Warranty:

Except as expressly provided to the contrary in a writing by Stella Flame this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Stella Flame disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Stella Flame does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Stella Flame does not represent or warrant that our site or its servers are free of viruses or other harmful components.

 

Notice:

You agree that Stella Flame may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification.

 

Termination: 

Notwithstanding any of these Terms and Services, Stella Flame reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Site. As part of our ongoing commitment to ensure that your shopping experience with the Web Site is protected, we will prosecute all unauthorized or fraudulent transactions to the fullest extent allowed by law.

 

Contact Information:

Customer Service and Order Inquiries: customerservice@stellaflame.com

General Inquires: contact@stellaflame.com

For editorial requests please contact: press@stellaflame.com

Wholesale Inquiries: wholesale@stellaflame.com